Refund Policy

Last Updated: 9th of August 2024

Thank you for shopping with us at [Your Book Title]. We are committed to providing our customers with high-quality products and exceptional service. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Refunds

Eligibility for Refunds:

• A full refund is available only if the cancellation request is made within 24 hours of the purchase and before the book has been dispatched.
• Once the book has been dispatched, no refunds will be issued.
• A receipt or proof of purchase is required to process your refund.

Non-Refundable Items:

• Books that have been dispatched cannot be refunded.

2. Refund Process

Initiating a Refund:

• To initiate a refund within the eligible period, please contact our customer service team at [Customer Service Email] with your order details and reason for the cancellation.
• Our customer service team will confirm if the book has been dispatched and proceed with the refund if eligible.

Processing Refunds:

• If your cancellation request is approved, we will initiate a refund to your original method of payment.
• The refund will be processed within [number of days] days, depending on your payment provider’s policies.

3. Exchanges

We do not offer exchanges. If you need a different item, please return your original purchase for a refund and place a new order.

4. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: klann-amadeuas@web.de
• Phone: +0094 34 22 36 156

[Your Company Name]

Diethard Volker Kalnn,
Behind the Convent,
Convent Road,
Kalumulla, Kalutara 12418,
SRI LANKA.